At Prime TRT LLC, we are committed to protecting your privacy and maintaining the confidentiality of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our telehealth platform.

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1. HIPAA Notice of Privacy Practices

Because we provide telehealth services, much of the information you provide is considered Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA).

• We protect your medical records and intake questionnaire data in accordance with strict HIPAA standards.

• Your PHI will only be shared with licensed clinicians, providers, and our designated pharmacy partners to facilitate your care and prescription fulfillment.

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2. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked with you. This includes:

• Personal Identifiers: Name, email address, phone number, shipping address, and date of birth.

• Medical & Health Information: Health history, symptoms, lifestyle information, and intake questionnaire responses required for clinical evaluation.

• Payment Information: Credit card or billing details processed securely via our payment gateway. (Payment information is collected only after consenting to all legal policies).

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3. How We Use Your Information

We use the collected data strictly to fulfill our services, including:

• Connecting you with Licensed Providers and Licensed Clinicians for telehealth evaluations.

• Transmitting prescriptions securely to our authorized Pharmacy Partners.

• Providing customer support, tracking your shipments, and managing your patient portal access.

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4. Sharing with Third-Party Medical Partners

To deliver provider-guided care and fulfillment, your data may be securely shared with our professional corporation (PC) group partners, platform administrators (such as OpenLoop Health), and our verified pharmacy network. Your information will never be sold to third-party advertisers or marketing agencies.

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5. Your Rights Under HIPAA

You have specific rights regarding your Protected Health Information (PHI), including:

• The right to inspect and copy your medical and billing records.

• The right to request an amendment to your health records if you believe they are incorrect.

• The right to request restrictions on how we use or disclose your PHI.

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6. Security Measures

We implement enterprise-grade administrative, technical, and physical safeguards designed to protect your personal and medical information from unauthorized access, use, or disclosure. All clinical data transmissions are encrypted using industry-standard protocols.

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7. Changes to This Policy

We reserve the right to amend this Privacy Policy at any time to reflect updates in regulatory requirements or platform features. Any changes will become effective immediately upon posting to the website.