1. Subscription & Service Cancellation

• You may cancel your subscription or ongoing treatment plan at any time.

• To avoid being charged for your next billing cycle, cancellation requests must be submitted at least 48 hours prior to your scheduled renewal or shipment processing date.

• To request a cancellation, please log into your patient portal or contact our support team directly.

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2. Medical Evaluations & Consultation Fees

• Once a clinical consultation or medical evaluation has been completed by a Licensed Clinician or Licensed Provider, the consultation fee is non-refundable, regardless of whether a prescription is issued.

• If a medical provider determines that you are not a suitable candidate for treatment prior to completing the evaluation, you may be issued a full or partial refund at our discretion.

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3. Prescription Medications & Refills

• Due to federal and state regulations governing prescription medications, compounded medications cannot be returned or refunded once they have been dispensed and shipped by our authorized pharmacy partners.

• If your medication package arrives damaged, defective, or leaked during transit, please contact us within 72 hours of delivery with photographic evidence, and we will coordinate a replacement with the pharmacy.

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4. Refund Processing

• Approved refunds will be credited back to the original payment method used during checkout.

• Please allow 5 to 10 business days for the refund to reflect on your bank or credit card statement, depending on your financial institution.